Privacy Policy
We believe privacy matters. This policy explains how we handle your information with care and transparency.
About This Policy
At SmartMaxSword, we respect your privacy and want you to understand exactly how we collect, use, and protect your personal information. This policy applies to all services we provide through smartmaxsword.com and our professional editing software work.
We've written this in plain language because privacy policies shouldn't require a law degree to understand. If something isn't clear, please reach out to us directly.
Information We Collect
We collect information to provide better services and maintain professional relationships with our clients. Here's what we gather:
Name, email address, phone number, and business address when you contact us or request services.
Information about your editing requirements, software preferences, and project specifications.
IP address, browser type, device information, and website usage patterns through cookies and analytics.
Emails, messages, and call records related to our professional services and support.
We only collect information that's necessary for providing our services or required by Philippine law.
How We Use Your Information
Your information helps us deliver professional editing software services effectively:
- Providing and customizing our professional editing software services
- Communicating about projects, updates, and technical support
- Processing invoices and maintaining business records
- Improving our services based on client feedback and usage patterns
- Meeting legal obligations under Philippine data protection laws
- Sending relevant service updates and industry insights (with your permission)
Information Sharing
We share your information only when necessary and appropriate:
- Service Providers: Trusted partners who help us deliver services (hosting, payment processing, technical support) under strict confidentiality agreements
- Legal Requirements: When required by Philippine law, court orders, or regulatory authorities
- Business Protection: To protect our rights, prevent fraud, or ensure service security
- With Your Consent: Any other sharing requires your explicit permission
We never share your information for marketing purposes without your clear consent.
Your Privacy Rights
Under Philippine data protection laws and our commitment to privacy, you have several important rights:
Request a copy of all personal information we hold about you, including how we've used it.
Update or correct any inaccurate personal information in our records.
Request deletion of your personal information, subject to legal retention requirements.
Restrict how we use your information while maintaining essential service capabilities.
Receive your personal information in a format that allows transfer to other service providers.
Remove permission for data processing activities that require your consent.
To exercise these rights, contact us using the information provided below. We'll respond within 30 days and verify your identity before processing requests.
Data Security
We protect your information using multiple layers of security appropriate to the sensitivity of the data:
Data encrypted in transit and at rest using industry-standard protocols
Limited access to personal data on a need-to-know basis with authentication
Continuous security monitoring and regular security assessments
Established procedures for detecting and responding to security incidents
While we implement strong security measures, no system is completely secure. We regularly review and update our security practices to address evolving threats.
Data Retention
We keep your information only as long as necessary for business purposes or legal requirements:
We review retention periods annually and securely delete information when no longer needed.
International Data Transfers
Your personal information is primarily processed and stored within the Philippines. When we use international service providers (such as cloud hosting or software tools), we ensure:
- Adequate protection through contractual safeguards and security measures
- Compliance with Philippine data protection requirements for international transfers
- Regular assessment of data protection standards in destination countries
- Immediate notification if protection standards change
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience:
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand how visitors use our site to improve services
- Preference Cookies: Remember your settings and preferences for future visits
You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality but won't prevent you from accessing our main services.
Children's Privacy
Our services are designed for business professionals and we don't knowingly collect personal information from children under 18. If we discover we've inadvertently collected such information, we'll delete it promptly and notify parents or guardians as required by law.
Policy Changes
We may update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes:
- We'll notify existing clients via email at least 30 days before changes take effect
- We'll post the updated policy on our website with clear change summaries
- We'll maintain previous versions for reference and transparency
Continued use of our services after policy updates indicates acceptance of the new terms.
Philippine Data Protection Compliance
SmartMaxSword complies with the Philippine Data Privacy Act of 2012 and related regulations. We're registered with the National Privacy Commission and follow established guidelines for data processing in the Philippines.
If you have concerns about our data handling practices, you can file a complaint with the National Privacy Commission at privacy@npc.gov.ph or visit their website for more information about your rights under Philippine law.
Contact Us About Privacy
Questions about this privacy policy or how we handle your information?
Email: info@smartmaxsword.com
Phone: +639988504672
Address: Unit E1, Philexcel Business Park Annex, Zone
Clark Freeport, Angeles, 2023 Pampanga, Philippines
We respond to privacy inquiries within 48 hours and provide detailed explanations about our data practices.